Refund policy
Our Quality Guarantee
At Unordinary North, every piece is made to order, crafted in Canada, and rigorously checked before it leaves the facility. We stand behind the quality of our work and print partners and the artistry of our designs. If your item arrives with a flaw or does not meet our standards, we’ll make it right — because your trust matters as much as our craft.
Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for review, your item must be:
-Unworn and unwashed
-In original condition, with tags and packaging intact
-Your item arrived damaged, misprinted or other major quality issues.
Damages & other quality issue items that are being returned will have shipping costs covered by Unordinary North, upon approval.
To request a return or have quality complaints, please email us at info@unordinarynorth.com.
Returns sent without prior approval cannot be accepted.
Exchanges
Because each item is made-to-order, we do not offer exchanges.
Order Changes & Cancellations
Orders go into production quickly. Once submitted, we cannot cancel or alter them. Please double-check your details carefully before checkout.
Damages & Issues
Every piece is rigorously inspected before leaving the facility, but if your item arrives damaged, misprinted, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
-Custom or personalized items (including all print-on-demand products)
-Sale items
-Gift cards
These are final sale unless defective.
Refunds
Once your eligible return is received and approved, a refund will be issued to your original payment method within 10 business days.
Please note: your bank or card provider may require additional time to process.
If more than 15 business days have passed since your refund was approved, please reach out to us at info@unordinarynorth.com.